Greetings to what I assume are fellow unemployed folks,

For the first time in 12 years,  I am unemployed.  Having no degree, yet having 12 years experience in a specific field, Desing/Construction/Facilities Management, am finding now that it may be difficult to remain in that field. I'm concerned over the resume I've put together, but am stuck on how, or more accurately what to trim off.

My resume is too long, I know this and I need advice as to what to remove.  Feeling as if  I have to rely strictly on experience in having moved up in a University environment, achieving a better salary with each promotion, but starting out as an Admin. Assistant.

Am afraid if I take things out it will appear sketchy, but I also know I am stressed enough to need some objective advice on this document and how best to downsize it and deliver my skill set effectively.   Alot of the jobs are similar and the increasing level of responsibility may not be coming across.

I've taken out the name of the University here, as it seemed I should, and am grateful for any feedback any of you could provide me.

Thank you.  I feel sheepish even sending this off, it's 4 pages.

Pattye Mc

Gulp... here goes.....

Summary: Offering 12-years experience administration and field support to Capital Projects with extensive experience in Facilities Operations & Building Management. Seeking a position that will best utilize my current skill set, allowing me to continue work in a fast paced, dynamic environment which I thoroughly enjoy.

Education: 1-Year XXXXXX XXXXXXX

Early Childhood Education Program

University XXXXXXXXXXXX Certificate Programs:

Supervising Contract Employees (2003)

Labor Compliance (2003)

Work History: University xx XXXXXXXXXX~ January 1996 through June 2009

December 2006 – June 26, 2009

XXXXXXXXXX

Design & Construction, Project Management Services, Project Analyst

· Provide support to Director and multiple Project Managers in demanding day-to-day construction project atmosphere. Generate reports on demand; utilize MS Access database developed for project and maintenance tracking, data tables included for every aspect of project. Draft reports detailing specific parameters of information required, ex. fiscal year total of soft costs funded for capital projects; create list of contractors selected over specific time period awarded contracts over $500,000; change order cost details on contracts over $500,000.

· Responsible for Capital Projects database upkeep; coordinate monthly collection/confirmation of detailed project data for an average 125 active projects per month with data specific to Sr. Leadership reporting needs. Oversee accuracy and efficiency of broadly based and continuously changing distribution list. Created original distribution list for monthly project status report, notifying a broad spectrum of campus staff for which the information is pertinent during various phases of project progress.

· Develop, manage and maintain audit documentation process detailing auxiliary project costs; track and verify ongoing project budget expenditures including equipment purchases; perform budget reconciliations in collaboration with Project Managers.

· Troubleshoot budget issues; locate erroneous charges, ex. double-billing, material/labor charges posted to wrong projects; labor charges posted when appropriate funding stream not used, equipment billing from outside vendors not a match for quoted costs, etc. Recouped more than 3 times my salary in the first 18-month period after beginning this process.  Process was not in place at the time I joined the department yet critically needed.

· Make referrals/proposals for improvement to project process’ involving multiple departments with various levels of contribution to capital projects. Directly responsible for recent Director level evaluation of Facilities charges to projects and the establishment of protocols for custodial and Facilities support labor hours being charged to projects. This came as a result of repeatedly identifying volumes of labor hours charged to projects that were inappropriate to project scope. Researched and resolved with credit made to projects.

· Draft and install to department website a monthly campus-wide project status report.

· Draft procedure documents in MS Word and MS PowerPoint for training Administrative staff in use of project management software and various target reports.

· Interact effectively with a broad spectrum of campus professionals, contractors, and vendors, providing support as needed to suit a multitude of scenarios.

· October 2008 - relocated to Mid-West, continuing my employment with XXXX via remote access. Oversee project management database producing draft version of Sr. Leadership project reports for PM review, edits and approval prior to final distribution by Director of Finance.

· Due to current budget dilemma in XXXXXXXXXX this position was amended effective 06/27/09, resulted in my electing to remain in Mid-West. Having now retired from the XXXXXXXXXX , I am seeking a similar position in the XXXXXX, XC area.

December 2003 – December 2006

XXXXXXXXXX

Capital Projects & Facilities Management

Facilities Coordinator / Analyst

· Maintenance Coordinator for XXXX owned and leased properties. Areas of responsibility comprised of office space, common areas, conference rooms, research labs and animal care facilities, totaling approximately 2-million square feet.

· Supervise 3 teams of contracted Stationary Engineers, various XXXX Crafts employees and 2 Administrative Assistants, totaling 15 staff.

· Solicit competitive bids as appropriate; prepare vendor contract requests, direct repair efforts for urgent and emergency situations, on time and materials basis when required.

· Experience with development of Capital Project budgets addressing urgently needed deferred maintenance projects for consideration of approval by Sr. Management.

· Coordinate day-to-day, after-hours, emergency building maintenance operations efforts.

· Interact daily with building occupants; defining project needs while maintaining adherence to Campus Policy & Procedure; state and local building codes; Fire and Life Safety codes;  Public Contracting Code.

· Create and maintain detailed filing systems for official department records.

· Called upon to perform duties of Support Analyst to Central Utilities Plant and Elevator Maintenance Program as the result of a retirement within the organization. Provided purchasing, contract requests, meeting scheduling, arranging for and tracking requirements for Engineers certifications and health clearances.

· Verify Engineering labor hours to HR administration assigned to this contract.

· Elevator Maintenance Program required full attendance during the annual state inspection of all campus elevator cars and machine rooms. Maintain appropriate documentation files for each elevator car, OSHA records and repair orders from State.

· Scheduled elevator repairs for UCXX hospitals and XXXXXXXXX Campus. Review repair estimates for coverage under current contract agreement or arrange for specific contract repairs. Oversee and approve payment schedule for invoicing of contracted work. Reports on demand to XXXXXXX XXXXXX XXXXXXXXXX  and UCXX Facilities.

· Accepted promotional opportunity with XXXX XXXXXXX XXXXXX.

March 2003 – December 2003

University XXXXXXXXXX

Physical Planning

Project Management Analyst

· Assist in leading the first on-site team of Physical Planning staff to occupy job site offices facilitating the construction of the University’s newest campus.

· Responsible for the creation and implementation of official Master Project Records Management and archive system; correlating record system to XX Office of the President’s Facilities Management requirements. This included the existing five projects as well as organizing the backlog of historical documents at the Campus Planning stage establishing the Campus program and defining the overall scope of work.

· Assist Management Services Officer in establishing process and procedures for the operation of the University Physical Planning Department in an environment that was in development while simultaneously being fully functional and responsible to the University community and overall XX policy.

· Utilize Construction Management software Prolog; generate design and construction meeting minutes for project record and distribution.

· Having completed the UC XXXXXX Master File project, this site did not offer the position or atmosphere I was seeking, returned to UCXX.

August 2002 – March 2003

XXXXXXXXXX

Facilities Operations, Mission Bay Campus

Assistant Building Manager /Analyst

· Serve as member of small, focused team taking occupancy of newly completed five-story research and administration building. Prepare to receive an additional four buildings as construction completed.

· Work daily with team of Stationary Engineers, Project Managers and independent Contractors.

· Document and resolve building and occupant concerns on an ongoing and constantly changing priority basis. Ensure contracted services are received in full and at contracted cost.

· Coordinate and document start-up operations; capital project transition to owner operations; work closely with Project Management, Construction Management Team General Contractors and sub-contractors on project completion items.

· Provide equipment and tool purchasing; assist Chief Engineer with Preventive Maintenance program start-up and documentation.

· Coordinate work/schedules with on-site contractors addressing both warranty issues and ongoing construction items.

· Track time and materials for start up and beyond, submitted detailed start-up cost reporting to Senior Management.

· Prepare for building occupancy under strict schedule parameters.

· Supervise Office, Security and Custodial Staff.

· Accepted promotional opportunity at new XX Campus construction site.

January 2002 – August 2002

XXXXXXXXXX

Maintenance Operations

Facilities Analyst

· Provide immediate support to Building Manager on XXXXXXXXX Campus resolving day-to-day building, grounds and occupant issues.

· Manage projects with a scope up to $50k.

· Supervise Team of Craftsmen, Custodians, and Administrative Assistants.

· Organize daily work distribution

· Schedule in-house and contracted maintenance projects maintaining strict budget parameters.

· Submit detailed maintenance project requests for review and approval by Management.

· Interface constantly with contractors, vendors and campus clients to achieve desired results of project scope while maintaining XXXX protocol and procedures.

· Materials and equipment purchasing as required.

· Draft Employee Evaluations for Management review and approval.

· Review and approve daily time sheet reporting for accuracy and appropriate funding

· Document PM Program progress on monthly basis.

· Provide full spectrum of customer service to all campus departments under team assignment.

· Work diligently at creating a positive experience for all customers engaging with Capital Projects & Facilities Management Operations.

· Transferred to XXXXXXX XXX Campus by request of Director of Operations.

February 2000 – January 2002

XXXXXXXXXX

Capital Projects & Facilities Management

Project Management Analyst

· Provide support to Project Managers in various stages of design and construction at the XXX XXXXXXX XXX Campus. Responsible for project start-up documents, initiation of funding requests, various design and construction contract requests, transmittals to Design Professionals, Construction Managers, vendors, XX departments and clients.

· Manage multiple project tracking systems, input and maintain accurate data, adjust or reconcile budgets as needed.

· Initiate work orders to facilitate project needs at various levels and stages of progress.

· Create and maintain distribution records as appropriate, create master project file systems.

· Responsible for producing fiscal year quarterly project tracking reports to XXXX Management.

· Responsible to project clients for all customer related needs, project updates and budget status reports, equipment ordering, schedule and coordinate meetings, take minutes for record and distribution.

· Accepted promotional opportunity in Facilities Management.

Additional Experience and Skills:

· 1997- Recipient of Recognition Award from the University XXXXXXXXXX XXXXX Vice Chancellor’s Office in Recognition of Distinctive and Extraordinary Contributions for the 1997-98 year. This award was specific to having quantified and updated an operations process that considerably reduced labor hours to achieve the specific desired result; a more efficient Utilities Shutdown Coordination process.

· 2008 - Recipient of Recognition Award, “Star Thanks Program”, annually acknowledging 100 Staff Members of the XXXX XXXXXXX XXXXXX Community for “Kindness and Service”.

· Excellent communication skills, written and verbal.

· Able to interact effectively with high-level administrators and a broad spectrum of individuals at all levels.

· Able to work under pressure, responding to requests at all levels of priority, maintain professional atmosphere in the face of conflicting priorities, experience maintaining multiple computer screens, phone lines and Motorola two way radios with 10+ channel frequency.

· Identify, analyze and provide appropriate solutions to problems;

· Reconcile internal plant charges at customer request.

· Experience working from various University transaction logs to verify and reconcile data.

· Knowledgeable in use of Windows XP environment, implementing specialized databases tracking work orders, Capital Project data, preventive maintenance programs, purchasing, invoicing, contracts, labor hours posting and materials posting.

· Experience in use of Construction Management software; Buzzsaw, Prolog.

· Experience with daily or frequent use of MS Office Word, MS Access, MS Excel, MS PowerPoint, MS Project, Adobe Software, Dreamweaver, MS SharePoint, Pagemaker, MS Outlook Mail and Calendar.

· Often called upon to learn and be functional with new software simultaneously.

I can't say that I read it and neither will any hiring manager. Too long, to dense - it requires me to draw conclusions that you should be providing.

Given that you consider education your weakest point, you should make it the last section so they have a chance to want you before rejecting you for an inadequate education.

You don't need every little task, but you need accomplishments. There's a good reason that the site requests that you read the Best Practices section first and make a good faith effort to first modify your resume accordingly before posting it.

You have the makings of a one page resume, by leading with 6-8 accomplishments and then list a brief (1-2 sentence description of your main duties) of each job followed by skills and education. The accomplishments section should start with your most obvious strength - job stability with 5 promotions in 12 years. That screams 'valuable employee'.

Check out the creativity section on how to get ideas for accomplishments. Especially, check out the Personal Memory Support System page. It will also provide a great boost to your networking.

Hello Estwaina,

I actually did read Best Practices, and a good number of the other sections, although not the Creativity and Personal Memory sections, which I will take some time with this morning.  I will be devoting time today simply trying to reduce this monster, and go forward with most basic description of job assignment with accomplishments noted for each position and see where that leaves me.

Again, thank you.  Pattye